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Low Quality Audio Calls to a Subset of Twilio's France Numbers Caused by Packet Loss
Incident
Report for Twilio
Resolved
The issue affecting audio calls quality caused by packet loss for Twilio's France numbers phone numbers has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for audio quality for inbound audio calls for Twilio's France phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
Our engineers continue to investigate on the issue of low quality audio calls caused by packet loss for Twilio's France numbers and will keep working with providers in order to obtain more information about this case. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our engineers have continue to investigate on the issue of low quality audio calls caused by packet loss for Twilio's France numbers and will keep working with providers in order to obtain more information about this case. We expect to provide another update in 4 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue of low quality audio calls caused by packet loss for Twilio's France numbers and are working on a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
This incident affected: PROGRAMMABLE VOICE (PSTN) and CARRIER NETWORK (Voice, Europe).