On Call Engineers are Investigating SMS Delivery Failures in Brazil

Incident Report for Twilio

Resolved

We have fully investigated the issue with SMS delivery failures over a subset of Brazil longcodes, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Feb 26, 2022 - 09:35 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures in Brazil for a subset of local longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 26, 2022 - 09:12 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).