SMS Delivery Failures For Long Code Numbers

Incident Report for Twilio

Resolved

After further investigation, there was no actual impact to incoming SMS. This incident has been resolved.

Posted Jun 17, 2021 - 09:58 PDT

Update

We are experiencing delivery failures when receiving messages to a subset of long code numbers in the US. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2021 - 08:40 PDT

Investigating

We are experiencing delivery failures when receiving messages to a subset of long code numbers in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 17, 2021 - 07:40 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).