SMS delivery delays towards Claro in Brazil

Incident Report for Twilio

Resolved

All SMS in Brazil are now being delivered successfully.

Posted Apr 04, 2019 - 22:15 PDT

Monitoring

SMS sent towards Claro handsets in Brazil are now being delivered successfully. We will continue to monitor to ensure a full recovery.

Posted Apr 04, 2019 - 21:35 PDT

Update

We continue to see outbound delivery delays for SMS sent towards Claro handsets from Brazil Short Codes or Numbers outside of Brazil. We continue to work with our carrier partner to resolve the issue and will update as information becomes available.

Posted Apr 04, 2019 - 18:20 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 04, 2019 - 14:33 PDT

Identified

We are currently observing outbound delivery delays for SMS sent towards Claro handsets from Brazil Short Codes or Numbers outside of Brazil. We are working with our carrier partner to resolve the issue and will update as information becomes available.

Posted Apr 04, 2019 - 14:30 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).