Incorrect billing country set during MFA configuration during 1st account setups for non-US customers

Incident Report for Twilio

Resolved

The issue concerning the incorrect billing country being set during the Multi-Factor Authentication (MFA) configuration for initial account setups for non-U.S. customers has been resolved. The service is now operating normally.

Posted Mar 25, 2025 - 01:44 PDT

Monitoring

The issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers is now operating normally. Our engineers will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 25, 2025 - 01:14 PDT

Update

Our engineers are continuing to investigate the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.

The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.

We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 24, 2025 - 12:03 PDT

Identified

Our engineers are investigating the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.

The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.

We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 24, 2025 - 11:09 PDT

Investigating

We've become aware of a potential issue with billing countries for 1st account setups. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 24, 2025 - 10:48 PDT

This incident affected: TWILIO PLATFORM (Billing).