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        [SMS/MMS] Delivery Report Delays When Sending To Kolbi ICE Network In Costa Rica

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery report delays when sending messages to Kolbi ICE network in Costa Rica. This incident has been resolved.
        Posted Nov 15, 2021 - 03:37 PST

        Monitoring

        We are observing recovery in delivery report delays when sending messages to Kolbi ICE network in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 15, 2021 - 01:49 PST

        Update

        We are continuing to experience delays in receiving message delivery reports when sending messages to Kolbi ICE network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Nov 14, 2021 - 17:55 PST

        Update

        We are continuing to experience delays in receiving message delivery reports when sending messages to Kolbi ICE network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 14, 2021 - 14:00 PST

        Update

        We are continuing to experience delays in receiving message delivery reports when sending messages to Kolbi ICE network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 14, 2021 - 12:12 PST

        Investigating

        We are experiencing delays in receiving message delivery reports when sending messages to Kolbi ICE network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 14, 2021 - 11:14 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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