Voice Call Failures from Subscribers to a Subset of Twilio Brazil Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.

Posted Apr 15, 2026 - 15:55 PDT

Monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2026 - 14:58 PDT

Identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 15, 2026 - 14:00 PDT

Investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 15, 2026 - 13:48 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).