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        SMS Delivery Delays to Multiple Networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted May 08, 2025 - 04:06 PDT

        Update

        We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 08, 2025 - 02:58 PDT

        Update

        We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 08, 2025 - 01:00 PDT

        Monitoring

        We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 07, 2025 - 23:08 PDT

        Update

        We are continuing to experience SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 07, 2025 - 22:05 PDT

        Update

        We are continuing to experience SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 07, 2025 - 20:05 PDT

        Investigating

        We are experiencing SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 07, 2025 - 19:05 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).