SMS Delivery Delay and Failures to Digicel and Cable & Wireless Networks in Jamaica

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Digicel and Cable & Wireless networks in Jamaica. This incident has been resolved.

Posted Aug 30, 2022 - 09:56 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures to Digicel and Cable & Wireless networks in Jamaica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 30, 2022 - 07:52 PDT

Update

We are experiencing SMS delivery delay and failures to Digicel and Cable & Wireless networks in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 30, 2022 - 07:49 PDT

Investigating

We are experiencing SMS delivery delay and failures to Digicel and Cable & Wireless networks in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 30, 2022 - 05:23 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).