MMS Inbound Delivery Delays from T-Mobile US and Delivery Report Delays to T-Mobile US via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. This incident has been resolved.

Posted Sep 29, 2025 - 00:15 PDT

Monitoring

We have started seeing recovery for the MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 28, 2025 - 22:20 PDT

Update

We are still experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 28, 2025 - 21:26 PDT

Update

We are experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 28, 2025 - 19:26 PDT

Update

We are experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 28, 2025 - 18:26 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 28, 2025 - 17:27 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).