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        SMS Delivery Reports Delays on a Subset of Shortcodes to Multiple US Networks

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to multiple U.S. networks. This incident has been resolved.
        Posted Sep 01, 2021 - 14:46 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to multiple U.S. networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 01, 2021 - 12:57 PDT

        Update

        We are still experiencing SMS delivery reports delays on a subset of shortcodes to multiple US networks. Our engineers are still working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 21:00 PDT

        Update

        We are still experiencing SMS delivery reports delays on a subset of shortcodes to multiple US networks. Our engineers are still working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 13:06 PDT

        Investigating

        We are still experiencing SMS delivery reports delays on a subset of shortcodes to multiple US networks. Our engineers are still working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 09:25 PDT

        Update

        We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 09:14 PDT

        Update

        We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 07:15 PDT

        Monitoring

        We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 05:20 PDT

        Investigating

        We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 05:18 PDT

        Update

        We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 03:02 PDT

        Monitoring

        We are observing recovery in SMS delivery delays on a subset of shortcodes to multiple US networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 00:41 PDT

        Update

        We are still experiencing SMS delivery delays on a subset of shortcodes to multiple US networks. Our engineers are still working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 30, 2021 - 17:18 PDT

        Update

        We are still experiencing SMS delivery delays on a subset of shortcodes to multiple US networks. Our engineers are still working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 30, 2021 - 10:31 PDT

        Update

        We are still experiencing SMS delivery delays on a subset of shortcodes to multiple US networks. Our engineers are still working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 30, 2021 - 09:24 PDT

        Update

        We are continuing to investigate this issue.
        Posted Aug 30, 2021 - 07:21 PDT

        Update

        We are still experiencing SMS delivery delays on a subset of shortcodes to multiple US networks. Our engineers are still working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 30, 2021 - 07:20 PDT

        Investigating

        We are experiencing SMS delivery delays on a subset of shortcodes to multiple US networks. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 30, 2021 - 06:23 PDT
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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