Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Users Unable to Edit WhatsApp Sender Logo - Console Error

        Incident Report for Twilio

        Resolved

        We are no longer experiencing an issue with the users who were receiving Console error and were unable to edit WhatsApp Sender Logo. This incident has been resolved.
        Posted Sep 01, 2021 - 05:12 PDT

        Update

        We are no longer experiencing an issue with the users who were receiving Console error and were unable to edit WhatsApp Sender Logo. This incident has been resolved.
        Posted Sep 01, 2021 - 05:11 PDT

        Monitoring

        We have started seeing recovery for the users who were receiving Console error and were unable to edit WhatsApp Sender Logo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
        Posted Sep 01, 2021 - 04:11 PDT

        Update

        Our engineers are investigating an issue with users being unable to edit WhatsApp Sender Logo - receiving Console Error and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 22:04 PDT

        Update

        Our engineers are investigating an issue with users being unable to edit WhatsApp Sender Logo - receiving Console Error and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 18:07 PDT

        Investigating

        Our engineers are investigating an issue with users being unable to edit WhatsApp Sender Logo - receiving Console Error and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 31, 2021 - 16:11 PDT

        Identified

        Our engineers have identified an issue with users unable to edit WhatsApp Sender Logo - receiving Console Error and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 31, 2021 - 15:14 PDT
        This incident affected: TWILIO PLATFORM (Other).