SMS Delivery Report Delays to Lancelot in Belgium 206-58 via a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. This incident has been resolved.

Posted Jul 31, 2025 - 14:09 PDT

Monitoring

We are observing recovery in SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2025 - 12:10 PDT

Update

We are continuing to experience delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2025 - 11:50 PDT

Update

We are experiencing delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 31, 2025 - 11:09 PDT

Investigating

Our monitoring systems have detected a potential issue with delivery report delays in Belgium. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 31, 2025 - 11:05 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).