Delay in Processing Billing for Super SIM and Programmable Wireless

Incident Report for Twilio

Resolved

The issue related to billing for Super SIM and Programmable wireless has been resolved. All systems are operational.

Posted Mar 05, 2021 - 22:46 PST

Monitoring

We have addressed the issue causing data usage and billing report delays for Super SIM. The missing usage records from affected data sessions have also been recovered. We’ll continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.

Posted Mar 05, 2021 - 22:31 PST

Update

We are investigating an issue where the processing of billing records is delayed. Connectivity of devices is not impacted. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 05, 2021 - 21:46 PST

Investigating

Our monitoring systems have detected a potential issue with our billing platform affecting Super SIM and Programmable wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 05, 2021 - 21:25 PST

This incident affected: TWILIO PLATFORM (Billing).