Some email address fail to validate

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jan 07, 2020 - 21:52 PST

Identified

We have identified the issue causing email address validation error. We are working on the fix and will provide an update as quickly as possible.

Posted Jan 07, 2020 - 20:26 PST

Investigating

We are currently experiencing an account signup issue for users that have email addresses containing an underscore. These users can experience validation errors or repeated validation emails. Our engineers are investigating the issue and will provide an update as soon as we have additional information.

Posted Jan 07, 2020 - 19:18 PST

This incident affected: TWILIO PLATFORM (Other).