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Twilio Services
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    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Small Subset of WhatsApp Numbers Seeing Increased Latency in Message Delivery
      Incident Report for Twilio
      Resolved
      The issue causing delivery delays for a small subset of WhatsApp numbers has been resolved and WhatsApp messaging is operating normally at this time.
      Posted May 04, 2022 - 14:13 PDT
      Monitoring
      We are observing recovery in message delivery as it pertains to the small subset of WhatsApp numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted May 04, 2022 - 12:14 PDT
      Update
      A small subset of WhatsApp numbers have been affected and we are seeing latency in message delivery due to elevated errors resulting from abnormal Meta rate limiting. Our engineering team is still investigating the issue. We will provide another update in 8 hours or as soon as we learn more.
      Posted May 04, 2022 - 10:15 PDT
      Update
      A small subset of WhatsApp numbers have been affected and we are seeing latency in message delivery due to elevated errors resulting from abnormal Meta rate limiting. Our engineering team is still investigating the issue. We will provide another update in 4 hours or as soon as we learn more.
      Posted May 04, 2022 - 06:24 PDT
      Update
      Numbers have been affected and we are seeing latency in message delivery due to Meta's rate limits. Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted May 04, 2022 - 04:26 PDT
      Update
      Numbers have been affected and we are seeing latency in message delivery due to Meta's rate limits. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted May 04, 2022 - 03:26 PDT
      Investigating
      Our monitoring systems have detected a potential issue with WhatsApp: Numbers Impacted by v1/contacts Error. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted May 04, 2022 - 03:09 PDT
      This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).
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