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        Callback Failures in Twilio US Phone Numbers

        Incident Report for Twilio

        Resolved

        Callback failures to Twilio US phone numbers has been resolved and is operating normally at this time.
        Posted Sep 18, 2023 - 14:26 PDT

        Update

        We are still seeing recovery for callback failures to Twilio US phone numbers, however the errors are not completely resolved. We will keep continuing to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 18, 2023 - 14:19 PDT

        Monitoring

        We have started seeing recovery for callback failures to Twilio US phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 18, 2023 - 13:47 PDT

        Identified

        The issue causing callback failures to Twilio US2 phone numbers has been identified. We are actively working with AWS to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 18, 2023 - 12:45 PDT
        This incident affected: SERVERLESS (Studio), PROGRAMMABLE VIDEO (Group Rooms, Go Rooms), and PROGRAMMABLE VOICE (Recording).