SMS Delivery Failures for a Subset of Twilio SMS to KDDI Network in Japan

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures for a Subset of Twilio SMS to KDDI Network in Japan. This incident has been resolved.

Posted Jun 23, 2022 - 07:40 PDT

Monitoring

We are observing successful SMS delivery for a Subset of Twilio SMS to KDDI Network in Japan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 23, 2022 - 06:12 PDT

Investigating

We are experiencing SMS delivery failures for a Subset of Twilio SMS to KDDI Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 23, 2022 - 05:12 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).