Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
On Call Engineers are Investigating Issue with Flex
Incident
Report for Twilio
Resolved
Twilio Flex was degraded for 71 minutes between 9:13 a.m. and 10:24 a.m. Pacific Time on 05/04/2021. During this period, customers may have experienced missing events for conference based instructions, the inability to perform conference on reservations, missing events while performing a transfer, or inability to perform transfers for voice tasks. The issue has now been resolved, and it was confirmed there was no customer impact.
Update
Twilio Flex was degraded for 71 minutes between 9:13 a.m. and 10:24 a.m. Pacific Time on 05/04/2021. During this period, customers may have experienced missing events for conference based instructions, the inability to perform conference on reservations, missing events while performing a transfer, or inability to perform transfers for voice tasks. The issue has now been resolved.
Investigating
Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (TaskRouter).