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Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Elevated SMS delays to AT&T from US Short Codes and Toll-Free numbers
Incident
Report for Twilio
Resolved
All services are operational.
Monitoring
We are seeing full recovery on SMS and MMS delays to AT&T and Cricket Wireless over US Short Codes and Toll-Free numbers. We will keep monitoring continue to work with our partners to confirm the issue is fully resolved.
Identified
Outbound and Inbound SMS and MMS to/from AT&T over US Short Codes and Toll-Free numbers continue to be delayed. Note that these delays are also occurring towards Cricket Wireless handsets. We continue to work with our partners to get the issue resolved. Next update in 2 hours.
Update
We continue to work with our partners to get the issue resolved. Note that MMS delivery to AT&T is also impacted over US Short Codes. Next update in 1 hour.
Investigating
We are observing elevated delivery delays towards AT&T handsets when using US Short Codes or US Toll-Free numbers. Inbound messages are also delayed. We are working with our carrier partner to resolve the issue. Next update in 30min.
This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS, SMS).