Automated Alert: No Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the Twilio interconnect charges issue triggered by our automated alert, and it was determined that there was an impact to a small set of customers who are been reached out individually to resolve any impact. All systems are operational.

Posted Aug 14, 2020 - 12:39 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio Interconnect charges. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 14, 2020 - 11:57 PDT