Toll Free SMS Delivery Delays to Multiple Networks in US and Canada

Incident Report for Twilio

Resolved

We are no longer experiencing toll free SMS delivery delays when sending messages to multiple networks in US and Canada. This incident has been resolved.

Posted Aug 20, 2021 - 12:32 PDT

Update

We are observing recovery with the issue in toll free SMS delivery delays to multiple networks in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2021 - 10:50 PDT

Monitoring

We are observing recovery with the issue in toll free SMS delivery delays to multiple networks in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 20, 2021 - 10:04 PDT

Investigating

Our monitoring systems have detected an issue with toll free SMS delivery delays to multiple networks in US and Canada. Our engineering team has been alerted and is actively investigating. We will update in an hour or as soon as we have more information.

Posted Aug 20, 2021 - 08:45 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).