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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Content Templates Encoded Incorrectly
      Incident Report for Twilio
      Resolved
      Content Templates created and submitted to WhatsApp were encoded incorrectly for approximately 24 hours between 2024-02-05 09:27:57 and 2024-02-06 10:27:18 PT. During this period of time customers may have experienced non-english characters including emojis and characters containing accents appearing as '?' in sent messages. The issue has now been resolved. Customers will need to re-create the templates created during this time.
      Posted Feb 06, 2024 - 14:43 PST
      Investigating
      Our monitoring systems have detected a potential issue with Content Templates submitted to WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Feb 06, 2024 - 13:47 PST
      This incident affected: PROGRAMMABLE MESSAGING (Content API).
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