Outbound Call Failures to Multiple Countries in Europe

Incident Report for Twilio

Resolved

The issue affecting outbound calls to multiple countries in Europe has been resolved, and the service is functioning normally at this time.

Posted Feb 20, 2024 - 07:36 PST

Update

We hare continuing to see recovery for calls from Twilio phone numbers, to numbers in Europe. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Feb 20, 2024 - 05:33 PST

Monitoring

We have started seeing recovery for calls from Twilio phone numbers, to numbers in Europe. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes, or as soon as more information becomes available.

Posted Feb 20, 2024 - 05:05 PST

Update

We are continuing to observe a subset of call failures, from Twilio phone numbers, to numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Feb 20, 2024 - 05:00 PST

Update

We are observing a subset of call failures from Twilio phone numbers, to numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Feb 20, 2024 - 04:02 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 20, 2024 - 03:38 PST

This incident affected: CARRIER NETWORK (Voice, Europe).