Increased 500 Errors for Voice Calls and Conference APIs

Incident Report for Twilio

Resolved

We are no longer experiencing increased 500 errors affecting the Twilio Calls and Conference APIs. This incident has been resolved.

Posted Feb 04, 2026 - 06:13 PST

Monitoring

Twilio Calls and Conference APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 04, 2026 - 05:55 PST

Update

We are aware of increased 500 errors affecting the Twilio Calls and Conference APIs. Customers may experience failures when using the Calls or Conference APIs. Our team is actively investigating the root cause and has escalated this to our platform engineering team. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 04, 2026 - 04:51 PST

Update

We are investigating an issue with increased 500 errors for Voice Conference Participants API. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 04, 2026 - 04:00 PST

Investigating

Our monitoring systems have detected a potential issue with Voice Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 04, 2026 - 03:52 PST

This incident affected: PROGRAMMABLE VOICE US1 (Conference US1).