Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Elevated Rate for HTTP 401 Errors Across Multiple Twilio Products
Incident
Report for Twilio
Resolved
HTTP 401 Errors has been resolved and API requests are operating normally at this time.
Monitoring
Twilio observed elevated HTTP 401 Errors between 11:34 and 12:43 Pacific Time on 11/19/2020. During this period, about 0.3% percentage of API requests failed and customers may have received 401 errors. The issue has been resolved and we are closely monitoring the issue and will provide another update in 30 minutes.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
Our monitoring systems have detected a potential issue with APIs returning 4XX errors across various platforms. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (TaskRouter), PROGRAMMABLE VOICE (PSTN, SIP Interface), DEVELOPER TOOLS (REST API), PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (Conversations).