SMS Delivery Delays and Failures to Multiple Networks in Malaysia and African Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to all affected networks in African countries and Red One (XOX) network in Malaysia. This incident has been resolved.

Posted Nov 29, 2024 - 18:51 PST

Update

We continue observing recovery in SMS delivery delays and failures to all affected networks in African countries and Red One (XOX) network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 29, 2024 - 16:58 PST

Monitoring

We are observing recovery in SMS delivery delays and failures to all affected networks in African countries and Red One (XOX) network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 29, 2024 - 14:58 PST

Update

We are continuing to experience SMS delivery delays and failures to multiple networks in African countries and Red One (XOX) network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 16 hours or as soon as more information becomes available.

List of Impacted Networks:
- Malaysia Red One (XOX) Network
- Angola Movicel Network
- Comoros Telma Network
- Tanzania Tigo Network
- Tanzania Zantel Network
- Central African Republic Telecel Centraf Network
- Ghana Vodafone Network
- Mali Telecel Network

Posted Nov 29, 2024 - 09:37 PST

Update

We are continuing to experience SMS delivery delays and failures to multiple networks in African countries and Red One (XOX) network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.

List of Impacted Networks:
- Malaysia Red One (XOX) Network
- Angola Movicel Network
- Comoros Telma Network
- Tanzania Tigo Network
- Tanzania Zantel Network
- Central African Republic Telecel Centraf Network
- Ghana Vodafone Network
- Mali Telecel Network

Posted Nov 29, 2024 - 01:02 PST

Update

We are continuing to experience SMS delivery delays and failures to multiple networks in African countries and Red One (XOX) network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.

List of Impacted Networks:
- Malaysia Red One (XOX) Network
- Angola Movicel Network
- Comoros Telma Network
- Tanzania Tigo Network
- Tanzania Zantel Network
- Central African Republic Telecel Centraf Network
- Ghana Vodafone Network
- Mali Telecel Network

Posted Nov 28, 2024 - 21:02 PST

Update

We are observing recovery in SMS delivery delays and successful SMS Delivery when sending messages to multiple networks in Malaysia. We will continue monitoring the service to ensure a full recovery.

We are continuing to experience SMS delivery delays and failures to multiple networks in African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.

List of Impacted Networks:
- Angola Movicel Network
- Comoros Telma Network
- Tanzania Tigo Network
- Tanzania Zantel Network
- Central African Republic Telecel Centraf Network
- Ghana Vodafone Network
- Mali Telecel Network

Posted Nov 28, 2024 - 20:09 PST

Update

We are experiencing SMS delivery delays and failures to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

List of Impacted Networks:
- Malaysia Digi Network
- Malaysia Celcom Network
- Malaysia Red One (XOX) Network
- Angola Movicel Network
- Comoros Telma Network
- Tanzania Tigo Network
- Tanzania Zantel Network
- Central African Republic Telecel Centraf Network
- Ghana Vodafone Network
- Mali Telecel Network

Posted Nov 28, 2024 - 18:55 PST

Investigating

We are experiencing SMS delivery delays to Digi and Celcom Networks in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Nov 28, 2024 - 17:57 PST

This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Middle East & Africa).