SMS Delivery Delays to Claro, Vivo and TIM in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Claro, Vivo and TIM networks in Brazil. This incident has been resolved.

Posted Nov 06, 2023 - 13:53 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro, Vivo and TIM networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 06, 2023 - 11:38 PST

Update

We are experiencing SMS delivery failures to Claro, Vivo and TIM networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 06, 2023 - 10:43 PST

Investigating

Our Engineers are currently investigating an issue of sms delivery delays to Claro, Vivo and TIM in Brazil.

Posted Nov 06, 2023 - 10:36 PST

This incident affected: CARRIER NETWORK (SMS, Latin America) and PROGRAMMABLE MESSAGING (SMS).