Insights Data for new messages is delayed

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 11, 2020 - 11:40 PDT

Monitoring

We are seeing full recovery with the availability of insights data for new messages. We will continue to monitor and provides updates if new information becomes available.

Posted Apr 11, 2020 - 11:16 PDT

Update

We are seeing delays with the availability of insights data for new messages. The message processing is working as expected and messages are getting updated timely. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.

Posted Apr 11, 2020 - 11:10 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 11, 2020 - 11:00 PDT

This incident affected: TWILIO PLATFORM (Other).