Flex Insights Dashboard Not loading for a Subset of Customers

Incident Report for Twilio

Resolved

The issue with Flex Insights dashboard not loading has been resolved and the Flex Insights dashboard is operating normally at this time.

Posted Jul 25, 2023 - 05:38 PDT

Monitoring

Flex Insights dashboard is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 25, 2023 - 05:19 PDT

Update

Our engineers have identified the issue causing Flex Insights dashboard to not load for a subset of customers and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 25, 2023 - 04:43 PDT

Identified

Our engineers have identified the issue causing Flex Insights dashboard to not load for a subset of customers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 25, 2023 - 03:41 PDT

Update

We continue to investigate the issue related to Flex Insights for a subset of customers. Customers may see an error banner when viewing dashboards and reports within Flex and the Analytics Portal, and may see that no data is being loaded when viewing or editing dashboards and reports. We expect to provide another update in the next 8 hours or as soon as more information becomes available.

Posted Jul 25, 2023 - 02:20 PDT

Update

We continue to investigate the issue related to Flex Insights for a subset of customers. Customers may see an error banner when viewing dashboards and reports within Flex and the Analytics Portal, and may see that no data is being loaded when viewing or editing dashboards and reports. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 24, 2023 - 22:32 PDT

Update

We continue to investigate the issue related to Flex Insights for a subset of customers. Customers may see an error banner when viewing dashboards and reports within Flex and the Analytics Portal, and may see that no data is being loaded when viewing or editing dashboards and reports. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 24, 2023 - 20:32 PDT

Update

We are investigating Flex Insights dashboard not loading for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 24, 2023 - 19:32 PDT

Investigating

We've become aware of a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 24, 2023 - 18:53 PDT

This incident affected: FLEX (Flex Insights).