SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Orange France

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France is operating normally.

Posted Jul 03, 2026 - 03:25 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 03, 2026 - 02:28 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 03, 2026 - 00:19 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 03, 2026 - 00:18 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 02, 2026 - 23:37 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).