SMS Delivery Report to US AT&T, T-Mobile, and C-Spire Networks From Subset of Twilio Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing message delivery reports when sending to US AT&T, T-Mobile, and C-Spire networks on Twilio Short Codes. The incident has been resolved.

Posted Mar 04, 2024 - 16:41 PST

Update

We are observing recovery in delivery report delays when sending to US AT&T, T Mobile, and C-Spire on Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Mar 04, 2024 - 15:29 PST

Monitoring

We are observing recovery in delivery report delays when sending to US AT&T, T Mobile, and C-Spire on Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2024 - 13:16 PST

Update

We are still experiencing delays in receiving message delivery reports when sending to US AT&T, T-Mobile, and C-Spire networks from subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2024 - 11:08 PST

Investigating

We are experiencing delays in receiving message delivery reports when sending to US AT&T, and T-Mobile networks from subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 04, 2024 - 10:14 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).