MMS Delivery Delays To Multiple USA Networks From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to multiple USA networks from a subset of USA short codes. This incident has been resolved.

Posted Jan 24, 2022 - 19:40 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to multiple USA networks using a subset of USA short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 24, 2022 - 17:40 PST

Update

We are continuing to experience MMS delivery delays to multiple USA networks from a subset of USA short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 24, 2022 - 15:35 PST

Update

We are continuing to experience MMS delivery delays to multiple USA networks from a subset of USA short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 24, 2022 - 13:34 PST

Update

We are experiencing MMS delivery delays to multiple USA networks from a subset of USA short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 24, 2022 - 10:12 PST

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays to multiple USA networks using a subset of USA shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 24, 2022 - 10:04 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).