Programmable Voice Insights Call Summaries Delayed

Incident Report for Twilio

Resolved

The issue causing delayed Voice Insights call summaries has been resolved and the service is operating normally at this time.

Posted Apr 29, 2024 - 13:16 PDT

Monitoring

We are observing recovery with the availability of Voice Insights Call summaries. Voice Insights Call Summaries are being emitted and we are working on backfilling the missing data. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 29, 2024 - 11:50 PDT

Update

We are investigating an issue that is delaying availability of Voice Insights Call summaries. We will provide another update in 1 hour, or as soon as more information becomes available.

Posted Apr 29, 2024 - 11:24 PDT

Investigating

Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 29, 2024 - 11:23 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).