Voice Insights Call Events for Client/SDK Calls are Delayed

Incident Report for Twilio

Resolved

We are still experiencing an issue with Voice Insights Call Events for Client/SDK Calls being Delayed, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/zvn36fs3npth

Posted Feb 17, 2023 - 06:38 PST

Update

The engineering team are still investigating an issue with Voice Insights Call Events for Client/SDK Calls being Delayed. We are seeing issues with Video Insights data. Video Insights API and Console requests to get the data for rooms created after 3.00 AM PST might result in 404s. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 17, 2023 - 04:41 PST

Update

The engineering team are still investigating an issue with Voice Insights Call Events for Client/SDK Calls being Delayed. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 17, 2023 - 02:58 PST

Update

Our monitoring systems are still investigating a potential issue with Voice Insights Call Events for Client/SDK Calls being Delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 17, 2023 - 02:10 PST

Investigating

Our monitoring systems have detected a potential issue with ES Rejection in Voice Insights Client Cluster lead to Kafka Delay in Voice Insights Applications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 17, 2023 - 02:08 PST

This incident affected: PROGRAMMABLE VOICE (Voice Insights).