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        Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Philippines

        Incident Report for Twilio

        Update

        Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 02, 2026 - 00:49 PST

        Update

        Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 01, 2026 - 22:43 PST

        Identified

        Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 01, 2026 - 21:42 PST

        Investigating

        Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 01, 2026 - 21:41 PST
        This incident affects: CARRIER NETWORK (Voice, APAC).