Twilio Flex insights database upgrade - Maintenance

Scheduled Maintenance Report for Twilio

Completed

The scheduled maintenance has been completed.

Posted Jan 29, 2026 - 22:30 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 29, 2026 - 20:30 PST

Scheduled

We’re conducting a planned maintenance in US1 between 8:30 PM and 10:30 PM Pacific Time on 01/29/2026. During the maintenance window, customers may experience the below issue:
-Flex Realtime stats APIs may return 5xx errors for up to 5 minutes.
-Flex Realtime stats APIs might return bloated data `completed` metrics due to database maintenance.

Posted Jan 22, 2026 - 05:26 PST

This scheduled maintenance affected: FLEX (Flex Insights).