Packet Loss Affecting Inbound Calls to a Small Subset of Twilio Brazil Phone Numbers

Incident Report for Twilio

Resolved

We have fully investigated the potential issue impacting inbound calls to a small subset of Twilio Brazil phone numbers, and it was determined that the impact was limited to a small subset of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Feb 14, 2022 - 06:32 PST

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a small subset of Twilio Brazil phone numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 10 minutes or as soon as more information becomes available.

Posted Feb 14, 2022 - 06:19 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).