The errors when attempting to perform sim swap operations have been resolved and the Lookup V2 API sim swap functionality in the IE1 region is operating normally at this time.
Posted Sep 25, 2025 - 14:54 PDT
Monitoring
Our engineering teams have implemented a fix for the issue impacting the Lookup V2 API sim swap functionality in the IE1 region. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 25, 2025 - 13:20 PDT
Investigating
We are currently investigating an issue impacting the Lookup V2 API sim swap functionality in the IE1 region. Customers using the sim swap package may experience errors when attempting to perform sim swap operations. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide an update in 1 hour or as more information is available.
Posted Sep 25, 2025 - 13:00 PDT
This incident affected: CARRIER NETWORK (Lookup SIM Swap).
