SMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. This incident has been resolved.

Posted Jul 12, 2024 - 15:00 PDT

Monitoring

We are observing recovery from the issue causing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 13:00 PDT

Update

We keep experiencing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 11:03 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 12, 2024 - 10:06 PDT

Investigating

Our monitoring systems have detected a potential issue SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2024 - 09:59 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).