MMS Delivery Delays to US Carriers from a Small Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to US carriers from a small subset of shortcodes. This incident has been resolved.

Posted Jun 08, 2022 - 22:28 PDT

Monitoring

We are observing recovery in MMS delivery delays to US carriers from a small subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 08, 2022 - 20:28 PDT

Update

We are continuing to investigate the issue causing MMS delivery delays to US carriers from a small subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 08, 2022 - 17:48 PDT

Update

We are continuing to investigate the issue causing MMS delivery delays to US carriers from a small subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 08, 2022 - 15:48 PDT

Update

We are experiencing MMS delivery delays to us carriers from a small subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Jun 08, 2022 - 14:47 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays to us carriers from a small subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 08, 2022 - 14:46 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).