We are no longer experiencing delays of sent and received WhatsApp messages. The queues have cleared and all systems are operating normally. This incident has been resolved.
Posted May 19, 2021 - 15:20 PDT
Update
We continue to observe recovery of sending and receiving messages via the WhatsApp Business API starting at 2:16PM Pacific Time. The queued messages continue to be processed. We will continue to monitor the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted May 19, 2021 - 14:55 PDT
Monitoring
We are observing recovery of sending and receiving WhatsApp messages. The queued messages are now being processed. We will continue to monitor the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted May 19, 2021 - 14:28 PDT
Update
We continue experiencing delays for both sent and received WhatsApp messages for a subset of customers. Our engineers have identified the issue and continue working to resolve it. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted May 19, 2021 - 13:45 PDT
Update
We continue experiencing delays for both sent and received WhatsApp messages for a subset of customers. Our engineers have identified the issue and continue working to resolve it. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted May 19, 2021 - 12:50 PDT
Identified
We are experiencing delays for both sent and received WhatsApp messages for a subset of customers. Our engineers have identified the issue and are working to resolve it. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted May 19, 2021 - 12:13 PDT
Investigating
Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted May 19, 2021 - 12:05 PDT
This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).