SMS Delivery Failures to and from a Subset of Longcodes in Chile

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to and from a Subset of Longcodes in Chile. This incident has been resolved.

Posted Jun 14, 2024 - 21:57 PDT

Monitoring

We are observing recovery in delivery report delays to and from a Subset of Longcodes in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 14, 2024 - 20:04 PDT

Update

We are currently experiencing SMS delivery failures to and from a subset of longcodes in Chile. Our engineers are collaborating with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 14, 2024 - 19:56 PDT

Investigating

We are currently experiencing SMS delivery failures to and from a subset of longcodes in Chile. Our engineers are collaborating with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 14, 2024 - 19:03 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).