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        SMS Delivery Delays to Multiple Networks in New Zealand

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to the following networks in New Zealand:
        - 2Degrees
        - One NZ
        - Vodafone

        This incident has been resolved.
        Posted Jul 22, 2024 - 11:04 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to the following networks in New Zealand:
        - 2Degrees
        - One NZ
        - Vodafone

        We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 22, 2024 - 09:03 PDT

        Update

        We continue to experience SMS delivery delays to the below listed networks in New Zealand.

        - 2Degrees
        - One NZ
        - Vodafone

        Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 22, 2024 - 06:47 PDT

        Update

        We continue to experience SMS delivery delays to the below listed networks in New Zealand.

        - 2Degrees
        - One NZ
        - Vodafone

        Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 22, 2024 - 04:47 PDT

        Update

        We continue to experience SMS delivery delays to the below listed networks in New Zealand.

        - 2Degrees
        - One NZ
        - Vodafone

        Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 22, 2024 - 04:11 PDT

        Update

        It has been determined that the following Network Operators are experiencing SMS delivery delays in New Zealand.

        - 2Degrees
        - One NZ
        - Vodafone

        Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 22, 2024 - 03:27 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to 2degrees Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 22, 2024 - 02:44 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).