The issue with some calls being stuck in queue has been resolved and our Voice product is operating normally at this time.
Posted Nov 09, 2023 - 16:22 PST
Monitoring
Our Voice product is now operating normally, and no calls are stuck in queue. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Nov 09, 2023 - 15:52 PST
Update
We are investigating an issue with our Voice product as some calls are currently stuck in queue for a small group of customers. New calls are processed correctly at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 09, 2023 - 15:23 PST
Investigating
Our monitoring systems have detected a potential issue with our Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Nov 09, 2023 - 15:02 PST
This incident affected: PROGRAMMABLE VOICE (TwiML).
