SMS Delivery Delays to the Congo Orange Network for a Subset of Customers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending SMS messages to the Congo Orange network. This incident has been resolved.

Posted Mar 26, 2021 - 11:42 PDT

Monitoring

We are observing recovery in delivery delays when sending SMS messages to the Congo Orange network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 26, 2021 - 10:38 PDT

Update

We continue to experience delivery delays when sending SMS messages to the Congo Orange network for a subset of customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 26, 2021 - 09:04 PDT

Update

We are experiencing SMS delivery delays when sending messages to the Congo Orange network for a subset of customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 26, 2021 - 08:15 PDT

Investigating

Our monitoring systems have detected a potential issue with delivery delays when sending SMS to the Congo Orange network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 26, 2021 - 08:06 PDT