SMS Delivery Failures to Altan Redes Network in Mexico for a subset of Domestic Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. This incident has been resolved.

Posted Aug 21, 2024 - 20:22 PDT

Monitoring

We are observing successful SMS delivery to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 21, 2024 - 18:22 PDT

Update

We continue to experience SMS Delivery Failure to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 21, 2024 - 17:14 PDT

Update

We are experiencing SMS Delivery Failure to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 21, 2024 - 15:14 PDT

Investigating

We are experiencing SMS Delivery Failure to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 21, 2024 - 14:14 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).