Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Intermittent Connection Issues Logging in and Using Flex
      Incident Report for Twilio
      Resolved
      The external issue causing Flex Agent Desktop issues has been resolved, and the service is functioning normally at this time.
      Posted Jul 12, 2021 - 11:27 PDT
      Update
      A fix has been implemented by the external network provider, and we are now observing recovery for the Flex related issues. We will continue monitoring to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Jul 12, 2021 - 09:27 PDT
      Monitoring
      A fix has been implemented by the external network provider, and we are now observing recovery for the Flex related issues. We will continue monitoring to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Jul 12, 2021 - 09:21 PDT
      Identified
      The incident causing intermittent Flex connection errors has been identified to be related to an external network issue, impacting mostly customers in Poland and UK. We are actively working with our network provider to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Jul 12, 2021 - 08:34 PDT
      Update
      We are still experiencing an intermittent issue where Flex agents using Flex Agent Desktop are unable to login, fetch Flex configuration, and connect to Twilio SDKs. Our engineers continue working to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Jul 12, 2021 - 06:26 PDT
      Update
      We are aware of an issue, wherein Flex agents using Flex Agent Desktop may be experiencing issues logging in, fetching Flex configuration and connecting to Twilio SDKs. Our engineers are working to resolve this issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.
      Posted Jul 12, 2021 - 05:28 PDT
      Investigating
      We've become aware of a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Jul 12, 2021 - 05:03 PDT
      This incident affected: FLEX (Flex Application Platform).
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