Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the billing issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who might be seeing billing delays for voice calls. We will be reaching out to affected customers for direct follow-up.

Posted Nov 25, 2020 - 09:29 PST

Investigating

Our monitoring systems have detected a potential issue with programmable voice related billing events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 25, 2020 - 07:33 PST

This incident affected: TWILIO PLATFORM (Billing).