SMS Delivery Failures from Canada Shortcodes to Canada Rogers and Telus

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures from Canada Shortcodes to Canada Rogers and Telus. This incident has been resolved.

Posted May 20, 2021 - 03:02 PDT

Update

We are continuing to work with our carrier partner to resolve delivery failures from Canada Shortcodes to Canada Rogers and Telus. This is related to maintenance work being carried out, and there may be interruptions until 6:00 EDT. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 20, 2021 - 02:14 PDT

Update

We are experiencing delivery failures from Canada Shortcodes to Canada Rogers and Telus. This is related to maintenance work being carried out, and there may be interruptions until 6:00 EDT. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 20, 2021 - 02:08 PDT

Investigating

We are experiencing delivery failures from Canada Shortcodes to Canada Rogers and Telus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 20, 2021 - 01:14 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).